PRIVACY POLICY

Effective Date: 26th Feb 2024

At SOISU Furniture ("SOISU," "we," "our," or "us"), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, and other applicable Indian laws.

1. Information We Collect

We may collect the following types of personal information from you when you visit our website, make a purchase, or engage with us:

a. Personal Information:

Name
Contact details (phone number, email address, residential address)
Payment information (e.g., bank details, credit/debit card details)
Billing and shipping addresses

b. Non-Personal Information:

IP address
Browser type and version
Pages you visit and time spent on the site
Cookies and usage data

c. Sensitive Personal Data: We do not actively collect sensitive personal data, such as passwords, health information, or biometric data. Any sensitive information shared with us for specific purposes (e.g., delivery instructions) is handled with utmost care.

2. How We Use Your Information

We use your personal information for the following purposes:

To process orders, manage payments, and arrange deliveries.
To provide customer service and support.
To notify you about order status, updates, and promotional offers.
To personalize your experience and improve our website and services.
To comply with legal obligations and prevent fraudulent activities.

3. Disclosure of Information

We do not sell your personal information. However, we may share your data with third parties in the following situations:

Service Providers: For order processing, payment gateways, logistics partners, and customer service.
Legal Requirements: When required by law or to protect the rights and safety of SOISU and our customers.
Business Transfers: In case of mergers, acquisitions, or transfers of assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement reasonable security practices and procedures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Measures include encryption, secure servers, and limited access controls.

6. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this policy or as required by applicable law.

7. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to your personal information.
Correction: You can request correction of inaccurate or incomplete information.
Withdrawal of Consent: You may withdraw your consent to the collection and use of your data at any time.
Data Deletion: You may request the deletion of your personal information, subject to legal obligations.

To exercise your rights, please contact us using the contact details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date. We encourage you to review this policy regularly.

10. Grievance Redressal

If you have any concerns or grievances regarding this Privacy Policy or the handling of your personal data, you may contact our Grievance Officer:

Grievance Officer: Manmeet Oberoi
Email: sale@soisu.com
Phone: +91 9082419824
Address: 4th Floor Orbit Plaza, New Prabhadevi Road, Prabhadevi, Mumbai 400025

We will strive to address and resolve your concerns promptly, in accordance with applicable legal requirements.

11. Contact Us

For any questions or concerns about this Privacy Policy or your data, you can reach us at:

SOISU Furniture
Email: sale@soisu.com
Phone: +91 9082419824
Address: 4th Floor Orbit Plaza, New Prabhadevi Road, Prabhadevi, Mumbai 400025