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Shipping & Delivery Policy

How SOISU delivers Italian luxury furniture across Mumbai and India. Last updated: May 2026.

Where we deliver

SOISU delivers and professionally installs furniture across the entire Mumbai Metropolitan Region — South Mumbai, Bandra, Juhu, Andheri, Powai, Mulund, Thane, Navi Mumbai and all surrounding areas. Pan-India delivery is available to Delhi, Bangalore, Hyderabad, Ahmedabad, Pune, Chennai, Kolkata and other major cities. For locations not on this list, contact the Prabhadevi showroom for a delivery feasibility quote.

Delivery charges

Mumbai delivery is complimentary on every order ≥₹50,000. Below ₹50,000 within Mumbai, a flat ₹2,500 white-glove delivery fee applies. Out-of-Mumbai delivery is quoted upfront based on distance, access (lifts, stairs, narrow corridors) and item count — typically ₹4,000 to ₹15,000 depending on city and order size. International shipping is not currently offered.

Lead times

In-stock (ready) pieces within Mumbai limits are typically delivered within 30–34 hours of payment. For custom orders, the ready-by date is written on your order. If your home isn't ready when your furniture is, SOISU holds it free for up to 30 days, then delivers when you are ready.

What's included in white-glove delivery

Disassembly of legs and feet for transit, cushioned transport in our own vehicles or vetted partners, in-home assembly, levelling and joint-tightening, placement to your specified room, packaging removal. For coastal-Mumbai apartments with tight lift access, home measurement is one of the services SOISU offers, and helps plan disassembly.

Delivery scheduling

Within Mumbai, we coordinate a 2-hour delivery window with you on the day. Pan-India deliveries are scheduled the morning of the delivery day. You will receive WhatsApp and SMS updates from dispatch to arrival. SOISU does not offer same-day delivery.

If we damage during transit

Take a photo within 24 hours of delivery and WhatsApp us. We replace damaged components free of charge with no questions asked — the SOISU QC photo taken at dispatch protects both sides from claim fraud and confirms the unit shipped intact. Reverse pickup is arranged within 48 hours.

Inter-state and apartment access

For inter-state deliveries, we partner with vetted white-glove logistics carriers — Delhivery, Shadowfax and BlueDart are our primary partners. For apartments with narrow access, modular SOISU pieces disassemble down to 600mm width. Buildings without lifts: please flag at order time so we can plan a stair carry team.

Question about delivery to your location?

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