The drawing and the dimensions
Ask for a drawing of the exact piece, not a catalogue photo. It should show overall width, depth and height, and for seating also seat height, seat depth and arm height. For beds, it should state the mattress size it takes and the headboard height. For dining tables, the top size, height and leg position. Check the drawing against your room and against doorways, lifts and staircases on the delivery route. Sign it and keep a copy. "Not as pictured" disputes are much easier to settle when a signed drawing exists.
The specification, by grade
A specification lists what the piece is made of. For upholstered furniture it should name the frame material, the seat build (webbing, springs or both), the foam type and density, the upholstery type with its code and colour, the leg material and finish, and, for recliners, whether the mechanism is manual or motorised. "Premium fabric" or "high-quality foam" is not a specification. Names and grades are. Cushion sagging within months is a common complaint, and the foam line in the specification is where that is decided.
Dates, delays and storage
Get a ready-by date on the order, not "four to six weeks". Ask what happens if it slips: whether you can cancel with a full refund, whether any compensation applies, and how you will be told. Ask what happens if your home is not ready when the furniture is. Some sellers charge for storage from day one; SOISU holds finished furniture free for up to 30 days. Write down the storage period and any charge after it. For ready stock, ask for the delivery window; SOISU's ready pieces within Mumbai limits are typically delivered within 30–34 hours of payment.
Delivery, installation and warranty
Confirm whether delivery, carrying to your floor, unpacking, installation and packaging removal are included, and whether a price is quoted "ex-warehouse". "Ex-Bhiwandi" means the price is at the Bhiwandi warehouse; transport, handling, installation and sometimes GST are extra. For the warranty, get the period, what it covers (frame, mechanism, foam, upholstery), what it excludes, how to raise a claim and who carries out repairs. Slow warranty repairs are a common complaint, so ask whether the seller has its own service team or uses a third party.
Cancellation and refunds
Write down what you get back if you cancel before production, after production starts, and if the seller misses the date. Write down how long a refund takes and by what method. Stalled refunds are among the common complaints on Indian consumer sites, and they are hardest to resolve when nothing was agreed in advance. Pay the advance by a traceable method and keep the receipt with the order document.