City & Location · Knowledge Centre
By Rohan Shah, SOISU Furniture · 30 May 2026
Direct Answer
The complete SOISU furniture buying process in India: (1) Initial consultation via WhatsApp (+91 90827 09794) — discuss requirements, room dimensions, and product interest. (2) Showroom visit at Orbit Plaza, Prabhadevi Mumbai OR video showroom tour via WhatsApp call for non-Mumbai buyers. (3) Fabric and artificial composite leather swatch selection — SOISU sends physical samples anywhere in India for buyers to review in their home's lighting conditions. (4) Home measurement — SOISU's team visits the property to confirm dimensions and delivery access (arranged by appointment); SOISU also offers technical drawings and 3D visualisation. (5) Order placed — Standard Bespoke configuration confirmed in writing. (6) Manufacturing — the ready-by date is written on your order. (7) Delivery coordination — access logistics confirmed 48 hours before delivery. (8) Delivery and setup — team delivers, positions, and demonstrates features. (9) Post-delivery support — a 2-year warranty, on the terms written in your order, with service by SOISU's own after-sales team. SOISU uses artificial composite leather — not real leather and not PU.
SOISU buying process: WhatsApp consultation, showroom visit or video tour, swatch selection, home measurement visit, production, delivery. Understanding this is essential for Indian buyers because furniture in India faces conditions including seasonal humidity swings of 30-90% RH, temperatures of 10-45 degrees C, daily multi-user household patterns, and proximity to Indian cooking — all of which differ from the European standards most furniture is designed for.
Fabric and leather samples can be couriered anywhere in India allowing buyers outside Mumbai to make informed material choices. For Indian buyers evaluating premium furniture: request this information in writing from your supplier, verify against independent sources where possible, and apply it to the specific conditions of your Indian home. SOISU provides full technical documentation on all products.
SOISU furniture is designed for Indian conditions — Italian design discipline, built for how India lives. WhatsApp us during showroom hours and we reply within the hour.